Many Bank of America customers experienced issues accessing their account balances, with some seeing blank or zero balances during a system outage.
The outage on Wednesday, which affected both mobile and online banking platforms, prompted frustration among users as reports of the problem spiked around 1 p.m. ET on the monitoring site Downdetector.
According to reports on social media platforms like X and Reddit, customers were greeted with messages such as “Accounts temporarily unavailable” and “Some accounts and/or balances are temporarily unavailable.”
While the bank’s automated phone system appeared to be working and delivering accurate account information, users of the app and website faced disruptions.
Bank of America acknowledged the issue in a statement, with media relations executive Matt Card confirming that some customers had trouble accessing their accounts earlier in the day.
“These technology issues have been fully resolved. We apologize for any inconvenience,” Card said.
By late Wednesday, the bank reported that the problem had been largely addressed, although it remains unclear how many of the bank’s 69 million domestic clients were affected. Bank of America’s digital banking services are widely used, with 58 million clients connected last year and a record 23.4 billion digital interactions.
Despite the outage, shares of Bank of America remained relatively stable, closing with little change after gaining more than 16% this year. However, the incident is the latest in a series of recent technical outages affecting major services, with companies like Spotify, Verizon, and PlayStation also experiencing disruptions this week.
Bank of America apologized to customers for the inconvenience and indicated that it would continue to monitor the situation to prevent further issues.
The Verge, FOX Business, the Hill, and USA Today contributed to this report.
